Channels and workspaces
Troubleshooting
Find the next step for sign-in, channel, publishing, billing, and AI problems.
Beacon shows the next step near the affected item. Read that message before you try again.
Sign-in problem
- Confirm the email address.
- Check whether Beacon requires email verification.
- Select Send another email if the first message expired.
- Try the sign-in action again.
Channel cannot publish
- Open Channels.
- Find the account group.
- Select Reconnect when Beacon provides that action.
- Complete the platform sign-in steps.
- Confirm that Beacon shows Ready to publish.
Use Support required when the account has no safe reconnect action.
Post did not publish
- Open Posts.
- Select Publishing issues.
- Open the affected channel.
- Read the platform message.
- Follow the next step Beacon shows.
If Beacon shows Check result, check the post on the platform before you try to publish again.
AI action failed
Confirm that the workspace has enough AI credits. Then review the model and content message.
If an AI image task stops without a result, do not start it again automatically. The first task might still finish.
Contact support
Send the support code when Beacon provides one. Never send an agent key, sign-in link or code, password, or app secret.