# Troubleshooting

Find the next step for sign-in, channel, publishing, billing, and AI problems.

Beacon shows the next step near the affected item. Read that message before you try again.

## Sign-in problem

1. Confirm the email address.
2. Check whether Beacon requires email verification.
3. Select **Send another email** if the first message expired.
4. Try the sign-in action again.

## Channel cannot publish

1. Open **Channels**.
2. Find the account group.
3. Select **Reconnect** when Beacon provides that action.
4. Complete the platform sign-in steps.
5. Confirm that Beacon shows **Ready to publish**.

Use **Support required** when the account has no safe reconnect action.

## Post did not publish

1. Open **Posts**.
2. Select **Publishing issues**.
3. Open the affected channel.
4. Read the platform message.
5. Follow the next step Beacon shows.

If Beacon shows **Check result**, check the post on the platform before you try to publish again.

## AI action failed

Confirm that the workspace has enough AI credits. Then review the model and content message.

If an AI image task stops without a result, do not start it again automatically. The first task might still finish.

## Contact support

Send the support code when Beacon provides one. Never send an agent key, sign-in link or code, password, or app secret.